Safety & Patient Rights
Check the current authorization status of the healthcare provider and, where applicable, the intermediary organization through official sources. Also consider physician qualifications, the proposed treatment, material risks, informed consent, written pricing and follow-up. Authorization is important but is not a guarantee of outcome.
Health information is sensitive personal data and should be processed in accordance with applicable data-protection and healthcare rules. Review the relevant privacy notices to understand what information is collected, why it is needed, with whom it may be shared, how long it may be retained and your rights.
International health tourism activities in Türkiye are subject to applicable regulations and authorization requirements. Authorization status is one of the basic factors to verify when assessing whether an organization may operate within the relevant framework. It does not by itself guarantee treatment quality or outcome.
For a medical preliminary evaluation, relevant health information may need to be shared with the healthcare provider and professionals assessing your case, subject to the applicable legal basis and data-protection processes. The purpose and scope of such sharing should be described in the relevant privacy information.
Application & Preliminary Evaluation
In many cases, available medical records can be reviewed before you travel and a preliminary treatment approach may be discussed. A remote review is not a definitive diagnosis or final treatment plan. After arrival, an in-person examination, laboratory tests or imaging may be required, and the treating physician may revise the proposed plan.
Depending on the healthcare provider and physician, an online preliminary consultation may be possible. It can help you ask questions and understand the possible treatment pathway. An online consultation does not replace an in-person examination or diagnostic tests when these are medically required.
Reports and results can generally be shared as PDF or JPG files or in other digital formats accepted by the healthcare provider. Imaging such as MRI or CT may require DICOM files or a secure image-sharing method specified by the provider. Documents should be legible, current and clearly identifiable as belonging to the patient.
Start by telling us what type of healthcare service you are seeking and providing relevant information about your current medical condition. Previous test results, imaging, discharge summaries and physician reports can help with a preliminary evaluation. Your information may then be forwarded to an appropriate healthcare provider for review.
The required documents depend on your condition and planned procedure. They may include physician reports, discharge summaries, recent laboratory results, MRI, CT, X-ray or ultrasound reports, pathology results and records of previous treatments. You should also provide an up-to-date medication list and relevant medical history.
Transfers & Accommodation
Depending on the service package, accommodation for a companion may also be included in the travel plan. Options for sharing a room or booking a separate room depend on the hotel. Rules for companions staying at the hospital should be confirmed with the healthcare provider.
Depending on the services arranged, assistance may be available in selecting accommodation that fits your treatment schedule. In addition to price and hotel category, consider travel time to the healthcare provider, accessibility, lifts and your expected recovery needs.
When transfer services are included, transportation between the hotel and healthcare provider can be scheduled around appointments and treatment times. Transfer times, vehicle arrangements and companion requirements should be confirmed in advance. Communicate any special transport needs during planning.
Airport meet-and-greet services depend on the package or services arranged for you. If airport transfer is included, your flight details can be used to coordinate transportation between the airport, hotel and healthcare provider. Meeting point and delay procedures should be confirmed before arrival.
This depends on the procedure and the treating physician’s assessment. Some procedures allow same-day discharge, while some operations require one or more nights of inpatient observation. If you stay in a hotel after discharge, access to the healthcare provider and follow-up schedule should be considered.
Pricing & Payment
Yes. Costs may change if an examination or test identifies a medical need that was not known when the initial quotation was prepared. Where possible, you should be informed about the proposed additional procedure, its medical reason and its cost before it is carried out.
After your available medical information has been reviewed, a quotation may be prepared for the services currently anticipated. It is based on the information available at that time. If the treatment plan changes after an examination or additional tests in Türkiye, the cost may also change.
Available payment methods depend on the healthcare provider and services arranged. They may include bank transfer, card payment or other accepted methods. Confirm the accepted currency, payment schedule, invoicing arrangements and cancellation or refund terms in writing before making payment.
Treatment costs vary according to the procedure, your medical condition, required tests, healthcare provider, medical materials and expected length of hospital stay. For this reason, a definitive cost cannot always be established before an individualized medical evaluation.
The contents of a quotation vary by healthcare provider and service package. It should clearly state which items are included, such as the procedure, physician and hospital services, tests, medical materials, hospital stay, medication, transfers, accommodation or interpretation, and which items are excluded.
Travel & Visa
In most cases, a family member or companion can travel with you. Companion support can be particularly helpful after surgery or procedures that temporarily limit mobility. Hospital companion rules, inpatient arrangements and accommodation requirements should be confirmed before travel.
Depending on the service scope, assistance may be provided in coordinating travel dates with the proposed treatment schedule. Before purchasing flights, particularly for surgery, consider the estimated follow-up and return-travel dates. Any health-related travel requirements should be discussed before booking.
Visa requirements depend on your nationality, passport type and Türkiye’s current visa rules for your country. Check the latest requirements through official Republic of Türkiye visa resources before finalizing travel. Any additional documentation required for medical travel should also be confirmed in advance.
In addition to your passport and required travel documents, bring your medical reports, imaging and laboratory results, an up-to-date medication list and any documents specifically requested by the healthcare provider. Secure digital copies of important documents can also be useful.
Both Istanbul Airport and Sabiha Gökçen International Airport may be suitable. The better option depends on the location of your healthcare provider, accommodation and transfer route. Ground transfer time should be considered together with flight availability.
Doctors & Healthcare Providers
Yes. If you have a preferred physician or healthcare provider, state this when you apply. If the provider is appropriate for the service you need, communication and appointment coordination may be arranged. Medical suitability and treatment decisions remain the responsibility of the relevant healthcare professionals.
Depending on the treatment and the evaluation procedures of the providers involved, it may be possible to obtain opinions from more than one healthcare institution. Comparing options can be useful, particularly for major surgery or long-term treatment. Each opinion should be assessed in light of your individual medical circumstances.
Where verifiable information is available, you can review the physician’s specialty, professional title and relevant professional background. Treatment decisions should not rely solely on social media or promotional material; information from the healthcare provider and the medical evaluation itself are more important.
Selection should be based on the specialty required, your medical condition, the proposed procedure and the clinical infrastructure needed. The provider’s capabilities and the physician’s relevant qualifications should be considered. Price should not be the only factor; authorization, medical suitability, safety and follow-up are also important.
The current authorization status of healthcare providers and intermediary organizations serving international health tourism patients in Türkiye should be checked through official sources. Before deciding, verify current authorization and also review clinical suitability, physician qualifications and follow-up arrangements.
Special Circumstances
It depends on the type and control of the chronic condition, the medications you use and the treatment being considered. Conditions such as diabetes, hypertension or heart disease should be disclosed during the application. Medical suitability must be determined by the relevant physician after individual review.
You can submit your request through the contact form or other contact channels listed on the Istanbul Medical Service website. If you already have medical reports or test results, sharing them can help an appropriate healthcare provider perform a preliminary evaluation. The next steps can then be coordinated according to your request.
Yes. Bring an adequate supply of your regular medications in their original packaging, together with an up-to-date medication list and, where possible, your prescription or physician documentation. Do not stop, start or change any medication on your own. Medicines that may affect surgery, including anticoagulants, must be reviewed by the treating physician.
Ask why the treatment is recommended, what alternatives are available, the important risks, expected recovery, hospital stay and follow-up plan, and what may happen if you do not proceed. Also ask when you may safely return home and how follow-up will be managed. Ask for clarification whenever something is unclear.
Consider the healthcare provider’s current authorization status, the treating physician’s qualifications, proposed treatment, important risks and alternatives, total expected cost, required length of stay and follow-up arrangements. Check in writing what is included in the quotation and avoid deciding only on price or promotional claims.
Treatment Process
Yes. If an in-person examination or new tests reveal information that was not previously available, the physician may recommend changing or postponing treatment or, if it is not medically appropriate, not proceeding. A preliminary evaluation is not a guarantee of treatment or outcome.
Depending on the healthcare provider and service package, foreign-language or interpretation support may be available. It is particularly important that you understand critical information such as the procedure, material risks, informed consent and discharge instructions. Confirm available language support before travel.
Your first-day schedule depends on the treatment and arrival time. It may include airport transfer, hotel check-in, hospital registration, a physician consultation, physical examination and required tests. The final timing of treatment may depend on the results of this assessment.
Medical assessment and treatment are the responsibility of the relevant healthcare professionals. Depending on the agreed scope, Istanbul Medical Service may assist with appointments, provider communication, transfers, interpretation and other organizational matters. Medical questions should be directed to the treating clinical team.
For many treatments, an in-person assessment by the treating physician is required before the final medical decision. A remote consultation or record review before travel is a preliminary evaluation and does not always replace a physical examination. Additional tests may be requested if medically necessary.
After Treatment
No. A specific medical outcome cannot appropriately be guaranteed. Results can be affected by your health, the procedure, biological factors, adherence to medical advice and healing. Expected benefits, important risks, alternatives and possible outcomes should be discussed with the treating physician before consent.
The recommended length of stay depends on the treatment, follow-up requirements and your individual recovery. A short stay may be sufficient for some outpatient procedures, while surgery may require longer observation. Where possible, avoid a return flight with no flexibility before your physician advises when travel is appropriate.
Depending on the treatment, you may receive a follow-up plan when discharged. Where appropriate, photographs, laboratory results or imaging may be shared with the treating provider and an online follow-up may be arranged. Some issues still require an in-person examination in your home country.
Follow the discharge and warning instructions provided by the treating healthcare provider and contact the clinical team as directed. The seriousness of unexpected symptoms cannot always be assessed safely at a distance. If you have severe or urgent symptoms, seek local emergency medical care immediately.
There is no single safe flying interval that applies to every operation. The type of surgery, anesthesia, bleeding or clotting risk, mobility, follow-up requirements and your overall health can affect when you can fly. Appropriate return-flight timing should be determined individually by your treating physician.
About Istanbul Medical Service
The process usually begins when you submit your request and available medical records. These may be shared with an appropriate healthcare provider for a preliminary evaluation. The proposed service, estimated schedule, appointments and, where applicable, travel, accommodation and transfers can then be coordinated. The final medical plan may change after an in-person examination or additional tests in Türkiye.
No. Istanbul Medical Service is not a hospital or clinic. It provides organization and coordination support for international patients seeking healthcare services in Türkiye. Examinations, diagnoses, treatments and other medical procedures are carried out by authorized healthcare professionals at the relevant healthcare institutions.
Istanbul Medical Service supports international patients in connecting with appropriate healthcare providers in Türkiye and planning the non-clinical aspects of their healthcare journey. Depending on the patient’s needs, support may include communication with providers, appointment coordination, travel planning, accommodation, transfers and interpretation. Medical examination, diagnosis and treatment are provided by the relevant licensed healthcare professionals and institutions.
The scope of support depends on the specialties available through the healthcare providers involved. Coordination may be available for aesthetic and plastic surgery, hair transplantation, dental care, ophthalmology, bariatric surgery, orthopedics, cardiology, general surgery, women’s health, urology, oncology, check-ups and other specialties. Availability should be confirmed for each request.
Türkiye is considered by many international patients because it has healthcare providers across a wide range of specialties, infrastructure serving international patients and extensive transport connections. However, a treatment decision should not be based on destination or price alone. Medical suitability, provider credentials, risks, alternatives and follow-up requirements should all be considered.
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